In these two particular cases, please email us at kundendaten-bargeld@bundesbank.de stating your BMS customer number.

Bank account details can only be altered on the basis of a change request. That means completing the customer data reporting form in full and sending the original document to us by post.

In addition, a new form 3000 k (Confirmation of bank account details and identification of account holder) for these new bank account details must be completed and signed by the bank.

We check that customer data are up to date at regular intervals. This is a legal requirement under the Money Laundering Act. To meet this requirement, you will be sent an email (in rare cases a letter) asking you to review your customer data, update them as necessary and obtain a new confirmation of your bank account details.

SEPA B2B direct debit mandates generally expire if they have not been used for three years. This may be the case if, for example, no deposits or withdrawals have been made under your customer number in the last three years and/or there have been no shortfalls in your deposits.

Should you wish to continue using our range of cash services, we require you to send us a new SEPA B2B direct debit mandate form as a signed original document.