Frequently asked questions about services offered to non-business clients (the general public)
Please check to see whether you can find an answer to your question here before contacting the Bundesbank.
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- Exchange of euro coins for euro banknotes, euro banknotes for euro coins and euro coins or euro banknotes into small quantities of other denomination(s)
- Issuance of freshly minted commemorative and collector coins of the Federal Republic of Germany at nominal value
- Redemption of issued commemorative and collector coins of the Federal Republic of Germany at nominal value
- Indefinite exchange of unlimited amounts of DEM banknotes and coins for euro
- Acceptance and checking of damaged money or suspected counterfeit money
- Deposits for public administrations
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- Customers who are members of the general public should be able to prove their identity by presenting a valid official identity document (e.g. ID card or passport).
- You should be able to produce proof of the origin of and rights of disposal to the funds upon request.