Routine customer data review

What to do if you have received an email or a letter from us stating that your customer data need to be reviewed as part of the routine update

Please use the datasheet included with our correspondence to check whether the information we have stored is still up to date.
If the data are still up to date, please confirm this using the accompanying form “Bestätigung der Kundendaten im Rahmen der regelmäßigen Überprüfung” (Confirmation of customer data as part of our routine review) and then return the original of your signed form to us by post with your company’s details/stamp.

What to do if the data we have stored are still up to date, but you have received several documents from us, e.g. for confirming your bank details and proving your identity pursuant to the Money Laundering Act (Geldwäschegesetz)

Please use the datasheet included with our correspondence to check whether the information we have stored is still up to date.
If the data are still up to date, please confirm this using the accompanying form “Bestätigung der Kundendaten im Rahmen der regelmäßigen Überprüfung” (Confirmation of customer data as part of the routine review).
If you have also received Annex 3 with the form “Bestätigung der Bankverbindung und Identifizierung des Kontoinhabers” (Confirmation of bank account details and identification of the account holder), please submit this, along with a valid form of ID, to your account-carrying institution for corroboration.
Please also confirm that Annex 3 has been forwarded to your account-carrying institution by signing Annex 2 and then return the original signed form to us by post with your company’s details/stamp.

What if there have been changes to the data that the Bundesbank has stored?

If there have only been changes to your address/dispatch details or contact persons, please state this on the form “Bestätigung der Kundendaten im Rahmen der regelmäßigen Überprüfung” (Confirmation of customer data as part of the regular review) and then return the original of your signed form to us by post with your company’s details/stamp.

For all other changes, please see here:

Existing customers: making changes

What to do if you have received an email or a letter from us stating that your SEPA B2B direct debit is expiring

SEPA business-to-business (B2B) direct debit mandates generally expire after three years of non-use. This may be the case if, for example, no deposits or withdrawals have been booked using your customer number in the last three years and/or there have been no shortfalls in your deposits.

If you would like to continue using our range of cash services, please complete and send us an original signed copy of the “SEPA-Firmenlastschrift-Mandat” (SEPA B2B direct debit mandate) form by post with your company’s details/stamp. Otherwise, we will assume that you no longer wish to use our range of services and will delete your data on the date specified in the email/letter.