Frequently asked questions about the electronic provision of discrepancy documents and fee statements
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General information
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- Fee statements
- Discrepancy documents (discrepancy information and information on an account being credited/debited as a result of a discrepancy)
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It is possible to make separate applications.
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PDF format.
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Every registered user will receive an email notification when a new document is available in their ExtraNet mailbox. The link contained in the email provides direct access to the ExtraNet download area. Every user can deactivate the email notification function themselves if desired.
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No, the documents are made available for download in the Bundesbank’s ExtraNet in the CashEDI specialised procedure. It is not possible to send them by email.
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No, the PDF files can be downloaded and saved using a conventional internet browser. If you already use software for the notification of deposits or cash orders, it might the case that this software can also retrieve the PDF documents.
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- Existing Global Location Number (GLN)
- Registration for the electronic provision of the files sent by email to the Customer data management and customer information team – cash payments: kundendaten-bargeld@bundesbank.de
- Registration for the Filetransfer download service in the Bundesbank’s ExtraNet
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Global Location Numbers (GLNs) are identity numbers in the GS1 numeric system and are already used in the CashEDI procedure to identify parties involved in the process (e.g. depositors, carriers, etc.).
If your deposits are notified via a CIT company and this company only submits your funds in collective deposits, you may not yet have reported a GLN to the Bundesbank. In this case, please check in your enterprise first whether a GLN already exists (and has only been used in other areas thus far) that you can report to us. In addition, you can use the “Verified by GS1” service provided by GS1 (gs1.org) to conduct an initial search to see if your enterprise has an existing GLN.
If your enterprise does not yet have a GLN, you can purchase a corresponding licence via your national GS1 organisation (e.g. GS1 Germany gs1-germany.de).
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Relevant users must be registered for access to the ExtraNet. It is up to you to select who to register and the number of users required.
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Yes, provided this entity also meets the relevant requirements (see the question “What requirements must be met to receive the documents?”). In this case, only this recipient needs to register for the Filetransfer download service in the Bundesbank’s ExtraNet.
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Fee statements-
No, the procedure just involves the document you would previously have received by post being provided electronically. The settlement arrangements (time of settlement, settlement in the respective Bundesbank branch, etc.) remain unchanged.
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No, you will continue to receive one statement per Bundesbank branch.
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After logging into the Filetransfer area of the ExtraNet, select the function “1b Filetransfer: Rückmeldungen zu Geldbestellungen, Einzahlungsavisen, Differenzunterlagen und Entgeltabrechnungen (Download)” – (1b Filetransfer: response regarding cash orders, lodgement notifications, discrepancy documents and fee statements (download)).
The files contain the abbreviation “EA” (“Entgeltabrechnung” – fee statement) or “ES” (“Entgeltabrechnung Storno” – fee statement cancellation) in the file name. They are available for download for 30 days and can also be downloaded multiple times.
Once you have confirmed the download, it is no longer possible to download the files again.
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No, this is not possible. In this case, please contact your local Bundesbank branch.
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Discrepancy documents-
In future, discrepancy information and the information on your account being credited/debited will be provided exclusively in electronic form. In special cases (e.g. confirmations of receipt regarding counterfeit money and reimbursement applications), documents will continue to be sent by post.
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No, from 10 July 2024 onwards, documents will generally be provided electronically via the Bundesbank’s ExtraNet. Registration via the Customer data management and customer information team – cash payments (see contact) is necessary for this.
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If you require items such as container cards, safe bags, etc. in their original form, you can request these from the Bundesbank branch responsible, stating the respective process.
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If, for example, a deposited safe bag or container card has legible information on it that may be helpful for explaining discrepancies, the Bundesbank branches have the option of transferring this information when recording discrepancies so that the safe bags or container cards or corresponding copies do not need to be sent. This requires the information to be legible; it can be up to 240 characters long.
Looking ahead, it is envisaged that this information will be able to be provided when a lodgement notification is sent.
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After logging into the Filetransfer area of the ExtraNet, select the function “1b Filetransfer: Rückmeldungen zu Geldbestellungen, Einzahlungsavisen, Differenzunterlagen und Entgeltabrechnungen (Download)” – (1b Filetransfer: response regarding cash orders, lodgement notifications, discrepancy documents and fee statements (download)).
In the event of a discrepancy, we will provide you with a number of documents. The files can be distinguished by the following abbreviations in the file name:
The files will be available for download for 30 days and can also be downloaded multiple times.
Once the download has been confirmed, it is no longer possible to download the files again.
- DB: “Differenzbeleg” (discrepancy information)
- DG: “Differenzanschreiben SEPA-Gutschrift” (discrepancy letter SEPA credit)
- DL: “Differenzanschreiben SEPA-Lastschrift” (discrepancy letter SEPA direct debit)
- FS: “Kundenbeleg Fehlbetrag Storno” (customer information shortage cancellation)
- MS: “Kundenbeleg Mehrbetrag Storno” (customer information surplus cancellation)
The files will be available for download for 30 days and can also be downloaded multiple times.
Once the download has been confirmed, it is no longer possible to download the files again.
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No, this is not possible. In this case, please contact your local Bundesbank branch.
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