3.3.6.2. Standard procedure
Definition
The standard procedure consists of a telephone call.
Requirement
For the standard procedure, the user must have opted to take part in the simplified password reset procedure and therefore have included a security question and answer in their personal data.
The security question and answer serve as an extra security component to prevent unauthorised persons who know a user’s user ID – but not their password – from accessing the specialised ExtraNet applications.
Flow chart
