3.3.6.3. Special procedure

Procedure

The special procedure takes longer, as the new password is requested by post and sent out in a PIN letter.

The special procedure is only used if the user has not opted to take part in the simplified password reset procedure and has therefore not included a security question and answer in their personal data.

Flow chart

Password reset by the user by sending a password reset form to the Bundesbank by post and receiving a PIN letter containing a new start password
Password reset by the user via the password reset form