3.4.3.3.2. Using user management

1

A Deutsche Bundesbank staff member generates an online query to one or more contact persons (user(s)) of the customer.

2

The application generates an unsecured email with a subject heading and the URL directing the recipient to the query.

3

The user calls up ExtraNet’s user management (see Access to user management).

4

The user logs in to ExtraNet’s user management using their user ID and password.

5

The user selects the function “Display queries” listed on the input screen of the user management system.

Result: A search form is displayed.

6

The user launches a search by clicking on the button “Start search”.

Note: The user can refine the search using the following search criteria:

• specialised procedure;
• function (if only one specialised procedure has been selected);
• identification number;
• institution name;
• status.

If the search is not restricted, all queries for that institution will be displayed.

Result: A list of queries containing all of the selected criteria is displayed. The following information is displayed:

• identification number;
• institution;
• institution name;
• status;
• date;
• details.

Only ten hits are displayed on each results page. If additional search results exist, the results page contains a button which enables the user to display the next page of results.

7

The user selects the query that they want to process by clicking the appropriate button under “Details”.

Note: The application opens the query and shows the user the details (see Screen structure in Screen structure) of the query as well as the response to it, if there is one already.

Notes:

• If the query has already been opened by another user, the name of the other user is displayed.
• The user can print out the query and all information on the query by clicking on the link “Print page”.

8

By clicking on the button “Write response”, the user is directed to a text field in which the user can directly respond to the query.

Note: A response can only be generated for queries bearing the status “Request”, “Received” and “Reply deadline missed” (see Status).

9

The user enters a response and clicks on the button “Send response”.

Result: The response is saved and sent to a member of staff at the Deutsche Bundesbank. The user receives confirmation.

Note: By clicking on the button “Save response”, the response is saved for later processing and not sent. The user receives confirmation.

10

Upon finishing the work session, the user clicks on the button “Logout”.