3.4.3.3.1. Using the link sent via email message

1

A Deutsche Bundesbank staff member generates an online query to one or more contact persons (user(s)) of the customer.

2

The application generates an unsecured email with a subject heading and the URL directing the recipient to the query.

3

The user enters the sent URL into the browser (by clicking on it or copying it into the browser address bar) and is then directed to the login screen of ExtraNet’s user management.

4

The user logs in to ExtraNet’s user management using their user ID and password.

5

The application opens the query and shows the user the details (see Screen structure in Screen structure) of the query.

Notes:

• If the query has already been opened by another user, the name of the other user is displayed.
• The user can print out the query and all information on the query by clicking on the link “Print page”.

6

By clicking on the button “Write response”, the user is directed to a text field in which the user can directly respond to the query.

Note: A response can only be generated for queries bearing the status “Request”, “Received” and “Reply deadline missed” (see Status).

7

The user enters a response and clicks on the button “Send response”.

Result: The response is saved and sent to a member of staff at the Deutsche Bundesbank. The user receives confirmation.

Note: By clicking on the button “Save response”, the response is saved for later processing and not sent. The user receives confirmation.

8

Upon finishing the work session, the user clicks on the button “Logout”.